At Ping! Development, we offer Customer Support and Software Maintenance plans as part of our services. Businesses need to view software maintenance in the same way they view maintaining their vehicles and machinery. Lack of a good maintenance plan for software can lead to reduced efficiency, down time, and even security breaches. Keeping software updated will save money and lot of headaches, in the short term and long term.
From our previous blogs, you now know how involved the entire process is in developing custom software for your business, from gathering information to hiring the right developer. But what happens after the application goes live? There is always maintenance to be done, and a good software maintenance plan is key to ongoing success, not to mention keeping all of the components updated, secure and running smoothly.
Once an application is finished and you're using it, that's all there is to it, right? Doubtful. Technology changes quickly and some issues don't show up until after the application has been live for days, months or even years. Recently, we started troubleshooting resource alarms on a client's production application and discovered some underlying issues that didn't begin to appear until the system had over a thousand users managing hundreds of thousands of unique data elements.