Privacy & Billing Policies

Ping Enterprises LLC (dba Sol Minion Development) is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Ping Enterprises LLC (dba Sol Minion Development) Web site and governs data collection and usage. By using the Ping Enterprises LLC (dba Sol Minion Development) website, you consent to the data practices described in this statement.

Collection of your Personal Information

Ping Enterprises LLC (dba Sol Minion Development) collects personally identifiable information, such as your e-mail address, name, home or work address, or telephone number. Ping Enterprises LLC (dba Sol Minion Development) also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests, and favorites.

There is also information about your computer hardware and software that is automatically collected by Ping Enterprises LLC (dba Sol Minion Development). This information can include your IP address, browser type, domain names, access times, and referring Web site addresses. This information is used by Ping Enterprises LLC (dba Sol Minion Development) for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Ping Enterprises LLC (dba Sol Minion Development) Web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Ping Enterprises LLC (dba Sol Minion Development) public message boards, this information may be collected and used by others. Note: Ping Enterprises LLC (dba Sol Minion Development) does not read any of your private online communications.

Ping Enterprises LLC (dba Sol Minion Development) encourages you to review the privacy statements of Web sites you choose to link to from Ping Enterprises LLC (dba Sol Minion Development) so that you can understand how those Web sites collect, use and share your information. Ping Enterprises LLC (dba Sol Minion Development) is not responsible for the privacy statements or other content on Web sites outside of the Ping Enterprises LLC (dba Sol Minion Development) and Ping Enterprises LLC (dba Sol Minion Development) family of Web sites.

We have collected the following categories of personal information from its consumers within the last twelve (12) months:

CategoryExamplesCollected
A. Identifiers.A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers.YES
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code ยง 1798.80(e)).A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.Some personal information included in this category may overlap with other categories.NO
C. Protected classification characteristics under California or federal law.Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).NO
D. Commercial information.Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.NO
E. Biometric information.Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.NO
F. Internet or other similar network activity.Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.YES
G. Geolocation data.Physical location or movements.NO
H. Sensory data.Audio, electronic, visual, thermal, olfactory, or similar information.NO
I. Professional or employment-related information.Current or past job history or performance evaluations.NO
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.NO
K. Inferences drawn from other personal information.Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.NO

Use of your Personal Information

Ping Enterprises LLC (dba Sol Minion Development) collects and uses your personal information to operate the Ping Enterprises LLC (dba Sol Minion Development) Web site and deliver the services you have requested. Ping Enterprises LLC (dba Sol Minion Development) also uses your personally identifiable information to inform you of other products or services available from Ping Enterprises LLC (dba Sol Minion Development) and its affiliates. Ping Enterprises LLC (dba Sol Minion Development) may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Ping Enterprises LLC (dba Sol Minion Development) does not sell, rent or lease its customer lists to third parties. Ping Enterprises LLC (dba Sol Minion Development) may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Ping Enterprises LLC (dba Sol Minion Development) may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Ping Enterprises LLC (dba Sol Minion Development), and they are required to maintain the confidentiality of your information.

Ping Enterprises LLC (dba Sol Minion Development) does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Ping Enterprises LLC (dba Sol Minion Development) keeps track of the Web sites and pages our customers visit within Ping Enterprises LLC (dba Sol Minion Development), in order to determine what Ping Enterprises LLC (dba Sol Minion Development) services are the most popular. This data is used to deliver customized content and advertising within Ping Enterprises LLC (dba Sol Minion Development) to customers whose behavior indicates that they are interested in a particular subject area.

Ping Enterprises LLC (dba Sol Minion Development) Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Ping Enterprises LLC (dba Sol Minion Development) or the site; (b) protect and defend the rights or property of Ping Enterprises LLC (dba Sol Minion Development); and, (c) act under exigent circumstances to protect the personal safety of users of Ping Enterprises LLC (dba Sol Minion Development), or the public.

Use of Cookies

The Ping Enterprises LLC (dba Sol Minion Development) Web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Ping Enterprises LLC (dba Sol Minion Development) pages, or register with Ping Enterprises LLC (dba Sol Minion Development) site or services, a cookie helps Ping Enterprises LLC (dba Sol Minion Development) to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Ping Enterprises LLC (dba Sol Minion Development) Web site, the information you previously provided can be retrieved, so you can easily use the Ping Enterprises LLC (dba Sol Minion Development) features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Ping Enterprises LLC (dba Sol Minion Development) services or Web sites you visit.

Security of your Personal Information

Ping Enterprises LLC (dba Sol Minion Development) secures your personal information from unauthorized access, use or disclosure. Ping Enterprises LLC (dba Sol Minion Development) secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

Ping Enterprises LLC (dba Sol Minion Development) will occasionally update this Statement of Privacy to reflect company and customer feedback. Ping Enterprises LLC (dba Sol Minion encourages you to periodically review this Statement to be informed of how Ping Enterprises LLC (dba Sol Minion Development) is protecting your information.

Contact Information

Ping Enterprises LLC (dba Sol Minion Development) welcomes your comments regarding this Statement of Privacy. If you believe that Ping Enterprises LLC (dba Sol Minion Development) has not adhered to this Statement, please contact Ping Enterprises LLC (dba Sol Minion Development) at (480) 676-5704. We will use commercially reasonable efforts to promptly determine and remedy the problem.

Billing & Collections

Projects approximated $2000 or more are billed weekly through the completion of the project. All maintenance and support (whether by plan or hourly) or projects estimated below $2000 are invoiced monthly. All invoices are due upon receipt and must be paid with check or online via credit card (Visa, Mastercard, Discover, or American Express). Credit card payments are assessed a 3% processing fee (check payments are preferred and are not assessed any processing fees). Active projects more than seven (7) days in arrears will be suspended until receipt of payment in full. Any account with an outstanding balance of more than 30 days in arrears is subject to a 5% finance charge per month on the total outstanding balance. Any account 90 days or more in arrears will be subject to collections.

All consulting and development fees are non-refundable. Any expenses incurred as a result of a project, including but not limited to software and/or template licensing, personnel wages, or contractor production fees, are non-refundable. Projects are performed on a time and materials basis in accordance with the approximation. Ping Enterprises LLC (dba Sol Minion Development) is not responsible for factors outside our control which impact the final cost.

Weekly invoices are sent each Monday morning for the work performed in the previous seven (7) days. Monthly invoices are sent on the last Monday of each month. All invoices are due upon receipt.

You may request a complete schedule of our current hourly and monthly rates by contacting us via email.

Project Cancellation

In the event of cancellation of a project by Client, a cancellation fee for work completed and expenses already incurred shall be paid by Client. Cancellation fee is based on the total number of man-hours completed on the project at the time of cancellation. A 100% cancellation fee is due once the project has been finished, whether utilized by Client or not. Client agrees to pay no less than 100% of the work already finished and/or billed for the project at the time of cancellation. All amounts paid to Developer are non-refundable. Amounts that have been paid to Developer before the cancellation of a project and the percentage completion of this project does not cover for, will be transformed into a credit note which Client can use in future projects.

Warranty

All custom development is warrantied as outlined in the signed proposal/contract. In the absence of any explicit warranty in the signed proposal, any bugs or fixes may be addressed within ten (10) business days of the date of the task's completion at the in-scope hourly rate.

Cancellation

In the event of cancellation of this project by Client, a cancellation fee for work completed and expenses already incurred shall be paid by Client. The cancellation fee is based on the percentage completion of the entire project at the time of cancellation. A 100% cancellation fee is due once the project has been finished, whether utilized by Client or not. Client agrees to pay no less than 100% of the work already finished and/or billed for the project at the time of cancellation. All amounts paid to Developer are non-refundable. Amounts that have been paid to Developer before the cancellation of a project and the percentage completion of this project does not cover for, will be transformed into a credit note which Client can use in future projects.

Rush Work / Emergency Consultation

From time to time, a Client may request work be completed without adequate time to complete the project to our high standard of quality. These are considered Rush Jobs. Rush Jobs will be completed by a reasonable deadline requested by Client and billed at a 100% premium charge. All resulting work is provided with no warranty period. Any additional, related work necessary to address production fixes and/or patches will be subject to the same 100% premium charge.